Shipping

Like most people, we are not fans of shipping charges, which is why we offer flat rate shipping within the United States. The rates are described in the tables below for Canada and the United States. Other shipping options may be available and will be indicated at checkout.

We have recently started fulfilling new orders from our Gatineau warehouse in Canada. We do our best to ship as fast as we can - generally within one-two business days - but when we are experiencing high volume or a product is backordered, shipping might take longer. There may be occasional delays due to logistical factors or border-crossing. We also do our best to keep you in the loop and let you know by e-mail or phone about any delays that may occur.

US Shipping and Handling

 If you qualify for free shipping, simply click 'Continue' at checkout to apply the promotion.The flat rate of $12.50 USD may be applied to your order if the webpage is idle for too long. This can be fixed by removing the items in your cart and refreshing the page.

Canadian Shipping and Handling

Canadian orders normally ship twice a week via Chitchats from our Gatineau warehouse. It generally takes from 2 days to 2 weeks depending on the destination and when the order was placed. Any applicable duties and taxes are indicated at checkout.

Estimated Canadian Delivery Time:  2 days to 2 weeks from when the order was placed, depending on the destination and when the order was placed.

Shipping Internationally

We welcome orders from all over the world and can ship anywhere.

International orders are shipped from our Gatineau warehouse through Canada Post services, which ensures the best possible shipping rate from a variety of possible carriers. Any applicable duties and taxes are indicated at checkout.

We offer a flat shipping rate of USD $75.00 for all international orders. The price is usually around 3-4 times our normal shipping rates, depending on the weight of the order and the destination. If the flat shipping rate is less than the actual shipping cost, we may reach out to you via email requesting the payment of the difference. 

The shipping time is usually 14-30 days for most countries in the world.

Please do not hesitate to contact us if you have any questions about international orders.

Shipping for Wholesale Orders

For wholesale orders, please refer to our Wholesale Information section.

Customs, Duties and Import Taxes

Please note that all orders shipped within Canada are not subject to customs duties, brokerage fees or other cross border-related charges.

Life Without Plastic is not responsible for any customs, duty, import or domestic charges (e.g., VAT) on US or international shipments. Charges (if any) are determined by customs officials once the shipment has arrived in the country to which it is being shipped. This process may delay delivery of your order, and is beyond our control. If you have questions or concerns about such charges, please contact the customs agency of your country to inquire on regulations and costs. Please note that we must indicate the actual sale value of the merchandise on the customs form and cannot mark parcels as "gift" or "sample" to save on import duties (unless of course is actually is a gift or sample from us).

International Processing/POS Fees

Please note that if you are paying with a debit or credit card from some U.S. banks you may incur what appears on your card statement as an "international processing fee or "international POS fee". This is a discretionary fee (generally from 1-3% of the value of the transaction) charged by your bank for the use of your card on our site. It seems to happen with just a few U.S. banks, not the majority, and even though the transaction is done completely in U.S. dollars and our account is a U.S. dollar account it seems to be because our head office is located in Canada and the card is from a U.S. bank. Please let us know if this happens and we will refund it to you if you provide us with proof of the fee (screen shot or scan of your bank statement showing the fee).

Non-Plastic & Recycled Packaging

All materials used to pack your order are made of non-plastic packing materials - paper, cellulose, cornstarch. There may be some plastic in the packaging of a particular product, and this is because it was packaged that way by the manufacturer. We work closely with our manufacturers to decrease and eliminate all plastic packaging. This is an ongoing task.

In keeping with our mission to help clean up the planet and minimize waste however possible, we reuse boxes and packing materials that come into our warehouse. Some of these materials may have residual plastic on them, or we may reuse plastic packing materials we receive. We encourage you to reuse packing materials as well.

New boxes and mailing envelopes we use are made of recycled material. Our packing materials are primarily paper-based, including the tape (we sometimes use cellulose tape where a clear tape is required). We also sometimes use cornstarch peanuts which are reusable and compostable, but not recyclable. While we strive to use packing materials that are 100% recycled, this is not always possible, in which case we use the highest recycled content available at the time of shipment.

We encourage you to give the packing materials another life by reusing them for your own packing needs, or as a last resort, recycling them.

Orders that are Returned to Sender 

If your order is returned to us because the address you gave us through Paypal or otherwise is wrong, we will contact you in order to get your new address. We will then require that you pay the full cost of shipping the products to you at the correct address. In trying to keep our prices low for your benefit, we cannot afford to pay shipping fees twice. The prices you pay for shipping are generally already significantly lower than our actual shipping and handling costs.

Please ensure you keep PayPal updated at all times with your current address information. Thank you for understanding.

Health and Safety

Our team follow all required health and safety requirements, including mandated COVID-19 protocols.