Customer Service and Satisfaction
The parent company of Life Without Plastic is called Mama Mundo Inc. (hereafter referred to as "Mama Mundo", "we", "us", "our"), and here at Mama Mundo, we want your visit with us to be an enjoyable and enlightening one. We take pride in offering useful information, unique and high quality products, and superb, friendly customer service. If for any reason you are not satisfied with your experience with us, please feel free to contact us at any time, and we will do our best to make you happy. We are great believers in happiness.
Website Availability
Mama Mundo cannot guarantee that our Websites will be available 100% of the time. Although we strive to provide the most reliable websites possible, interruptions and delays in accessing the Websites are unavoidable and we disclaim any liability for damages resulting from such problems.
Shopping with Us - Product Availability and Pricing
Merchandise displayed on the Websites is available through our Websites while supplies last. In some cases, merchandise displayed for sale on the Websites may not be available for immediate purchase and/or shipment.
Prices are available and sales transactions may be conducted in Canadian or U.S. dollar currency. Prices on our Websites are subject to change without notice. Mama Mundo reserves the right to accept or refuse, cancel or limit any order if there is an incorrect price, whether or not the order has been confirmed and payment received. If payment has been received for the purchase and your order is cancelled, Mama Mundo shall promptly refund the payment amount of the order.
Mama Mundo reserves the right to refuse service or cancel orders at its sole discretion without prior notice.
Product Display
We make every effort to display the colours of our products that appear on the Websites as accurately as possible. Nonetheless, the actual colours you see will depend on your computer monitor, and we cannot guarantee that your monitor's display of any colour or texture or detail of actual merchandise will be accurate.
Returns
We want you to be happy with each and every purchase you make from us. Please inspect your order upon receiving it. Any defective or missing items should be reported to us immediately. You may return any item you purchased from us for a full refund of applicable charges within 30 days of the date our records indicate you successfully received your purchase, provided the items are in original new condition with all materials, paperwork, and accessories intact. Items that are used, washed or damaged may not be returned. Please note that shipping charges are not refundable, unless we made a mistake with your order. We always purchase shipping insurance so if you think your order was damaged during shipping, please let us know. We may require photographs of the damage.
To return an item notify us by e-mail ( info@lifewithoutplastic.com ) of your intention to return the item and the reason for the return. Please include your name, order number, any order details, and if you would prefer a refund or store credit. We will then provide you with instructions on how to return your product. Return shipping fees are the responsibility of the buyer unless we made a mistake with your order. For your protection please consider purchasing postal insurance for the value of the item returned. Keep the tracking number for your records and send it to us by e-mail ( info@lifewithoutplastic.com ). We cannot refund lost returns.
We will notify you via email of your refund once we have received and processed the returned item. If you paid for your order by PayPal, we will issue a PayPal refund to your account. If you purchased by credit card, your card will be credited for the full applicable amount within 10 business days of receipt of the returned merchandise. If you paid by cheque or money order, you will receive a cheque from Mama Mundo for the full applicable amount (after currency conversion if applicable) of the return by mail approximately 2-4 weeks after the returned product has been received. If you prefer a store credit you will be informed and the store credit will be issued within 2 weeks of receipt of the returned merchandise.
Click here to view our full Return Policy and instructions on how to return a product.
Site Content - Copyrights, Trademarks and Restrictions on Use
All designs, merchandise, photographs, graphics, illustrations, articles, text, video and audio, all other copyright-able material, all patents, trademarks, trade names, service marks, logos and domain names, and all other forms of intellectual property on our Websites (“Content”), are owned by Mama Mundo, or third parties, and are protected from unauthorized use, copying and dissemination by patent, copyright, trademark, publicity and other laws and international treaties. All rights to the Content are expressly reserved by Mama Mundo.
We grant you a non-exclusive, limited purpose license to access and view our Websites, and to print selected pages that appear on our Websites, for your own personal reference and non-commercial use, but not to otherwise use the Content in any manner not expressly authorized in these Terms and Conditions. Unauthorized use, copying, reproduction, modification, republishing, uploading, downloading, posting, transmitting, distributing or duplicating, or any other misuse, of any of the Content is strictly prohibited. As a user of this site, you agree not to use the Content for any unlawful purpose, and not to violate Mama Mundo's rights, or any third party owner’s rights, in and to the Content. Life Without Plastic, Life Without Plastic Wholesale, Sanctus Mundo, Mama Mundo, and Mama Mundo Inc. are trademarks of Mama Mundo.
Links to Other Websites
For your convenience, our Websites may contain hyperlinks to websites operated by other parties. Unless we specifically say so, we do not endorse the third party websites or anything on them. Because we have no control over these sites, we cannot take responsibility for their operation or for the content or merchandise featured on or made available through them. You should carefully review the terms and conditions and privacy policies associated with these websites before making any use of them, particularly because these websites may make use of your Personal Information (as defined in our Privacy Policy) in ways inconsistent with these Terms and Conditions. We make no representation or warranty that any website links contain suitable, appropriate materials. Mama Mundo is not responsible or liable for any losses or damages incurred as a result of your dealings with any third party website.
Information Collection and Use
By using our Websites, you consent to the collection and use of information as described in these Terms and Conditions. If you do not agree, in whole or in part, please do not use our Websites. Mama Mundo is the sole owner of all information collected on our Websites. The Information that you supply to us enables us to better service your requests, to facilitate our communications with you, and to improve our overall customer service capabilities.
Mama Mundo collects information to help us serve you as well as we can, and to personalize and improve our mutual interactions, be they through our Websites, or through e-mail, social media, telephone, fax, or other forms of communication.
We welcome your feedback on our Websites. All comments, feedback, postcards, suggestions, ideas, and other submissions (collectively "Comments") disclosed, submitted or offered to us in connection with your use of our Websites, including via Social Media, are the property of Mama Mundo. Such disclosure, submission or offer of any Comments shall constitute an assignment to Mama Mundo of all worldwide rights, title and interests in all copyrights and other intellectual property in the Comments. Mama Mundo will own exclusively all such rights, titles, and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. We are and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay any compensation for any Comments; or (3) to respond to any user Comments. You represent that no Comments submitted by you to our Websites will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further represent that no Comments submitted by you to our Websites will be or contain libellous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.
Any information we collect from you or which you provide to us, including Comments, is subject to our Privacy Policy, which forms part of these Terms and Conditions, and which we suggest you review before using our Websites.
Privacy
We take privacy very seriously and do our best to ensure the privacy and confidentiality of your Personal Information (as defined in our Privacy Policy). Nonetheless, we cannot make any guarantee of privacy or confidentiality of any communication or information transmitted to or from our Websites.
You acknowledge that anything you post on or through our Websites, for example via Social Media, is a public and not a private communication. Others may read and view your communications without your knowledge. We do not control or endorse the information posted by third party users, but we may moderate and edit it for appropriateness. We are not liable for the privacy of any of your or any other third party postings to our Websites and specifically disclaim any liability resulting from such postings and communications, including any objectionable content.
Our Privacy Policy explains how we collect, use and disclose information that pertains to your privacy. This Privacy Policy forms part of these Terms and Conditions and is incorporated into them by reference. We suggest you review our full Privacy Policy before using our Websites.
Security
Mama Mundo has put in place commercially reasonable physical, electronic and managerial procedures to safeguard the security, confidentiality, and integrity of your Personal Information (as defined in our Privacy Policy) entered through our Websites, including sophisticated encryption and authentication tools. We use industry standard Secure Sockets Layer (SSL) technology to encrypt information you send us electronically. This protects such information from being read as it travels through the Internet. SSL is considered to be among the most secure ways to do business through the Internet. When SSL is active, it will display (depending on your software) a closed lock or an unbroken key, letting you know that the information you provide will be secure.
Once our Websites receive your information transmission, we make commercially reasonable and appropriate efforts to ensure its security in our systems. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure, nor can any company fully eliminate security risks associated with Personal Information. Thus, while we strive to protect your Personal Information, we cannot guarantee or warrant the security of any information you transmit to or from our Websites, and you do so at your own risk.
It is important that you protect your password to your account on our Websites to prevent others from accessing it. Please be sure to always click "Logout" when you are finished browsing our Websites or making a transaction.
General Disclaimer and Limitations on Liability
You expressly acknowledge, through your use of our Websites, that use of our Websites is at your sole risk.
Mama Mundo merchandise and Websites are provided on an “as is” and “as available” basis. Mama Mundo makes no representations and warranties of any kind, express or implied, with respect to Content, merchandise, or services other than those expressly set forth on our Websites. We do not make any other representations or express warranties. Except for duties of good faith, we disclaim all other warranties, conditions and duties, express, implied or statutory, including but not limited to any (if any) implied warranties, duties or conditions: (a) of merchantability, of fitness for a particular purpose or use, of results, and of accuracy, completeness, privacy or security; and (b) created by trade usage, course of dealing or course of performance. We further disclaim all duties to you, if any such duties exist, including but not limited to reasonable care, workmanlike effort, and lack of negligence.
You expressly acknowledge that there are no warranties or representations made regarding the Content of our Websites, including without limitation how current it is, its accuracy, its completeness, its availability, its security, the correction of defects, the extent to which Content is available in the French language, or that our Websites, any hyperlinked website, or the servers upon which they reside or emails sent from our Websites are free of viruses or other harmful components.
Neither Mama Mundo nor any of its respective directors, employees, agents, or other representatives will be liable for damages, claims, expenses, or other costs (including without limitation legal fees) arising out of or in connection with the use of, or inability to use, our Websites or any information contained on them, or any hyperlinked website. This applies even if we have been previously advised of the possibility of any damages. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect, exemplary, punitive, and consequential damages, loss of user photos, programs or data, income or profit, loss of damage to property and claims of third parties.
You acknowledge that your exclusive and sole remedy is to stop using the Websites. Please note that certain legal jurisdictions do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If the laws of such a jurisdiction apply to you, some or all of the above disclaimers, exclusions or limitations may not apply to you and you may have additional rights.
Health Information Disclaimer
Information on our Websites, including any medical or health information, is provided for informational purposes only. Such information is not intended to substitute for the advice provided by your physician or other medical professional. Statements made on our Websites have not been evaluated by Health Canada or the United States Food and Drug Administration. Mama Mundo does not warrant or guarantee the accuracy, completeness, correctness, timeliness, or usefulness of any medical or health information posted or otherwise available on or through access to our Websites. We are not responsible for the content of any linked pages, or any other sites linked to our Websites and we assume no liability or responsibility arising from the contents of any off-site pages or sites.
We are not responsible, and shall not be liable to you or anyone else, for any action or decision taken in reliance upon the information contained on our Websites. The information provided on our Websites is not intended to be used as a substitute for professional medical diagnosis or treatment. You should seek the advice of your physician or medical professional prior to starting any treatment or in connection with any health problems or questions.
Indemnification
You agree to indemnify, defend and hold harmless Mama Mundo, and its directors, officers, employees, agents, licensors, contractors and suppliers (“Indemnified Parties”), from and against any and all claims, demands, actions, proceedings, losses, expenses, damages, and costs, including without limitation reasonable legal fees and costs, that may be incurred by any of the Indemnified Parties and that arises from or relates to your use of this site, including any violation of these Terms and Conditions.
Taxes
Orders shipped to United States and international destinations are not taxable by Mama Mundo. We are required to charge applicable federal and provincial/territorial taxes for orders shipped to Canadian destinations. Shipping and handling charges are subject to the same applicable Canadian tax rates.
Governing Law and Disputes
These Terms and Conditions are governed by and shall be construed in accordance with the laws of the Province of Quebec, Canada, without regard to any conflict of law provisions. Any dispute arising between us shall be brought before any court located within the Province of Quebec having jurisdiction over such a dispute. By using our Websites you irrevocably submit to the jurisdiction of such Quebec courts for purposes of resolving any such dispute, and waive any claim or defense of inconvenient forum or lack of personal jurisdiction.
Please Contact Us at Your Convenience
Your feedback is welcomed and valued. Feel free to contact us at any time about anything through any of the following means and we will respond as soon as we can:
E-mail: info@mamamundo.com or info@lifewithoutplastic.com
Telephone: 1.888.898.0369, or 1.819.957.0712
Fax: 1.613.482.9372
Postal Mail:
Mama Mundo Inc.
4 Taschereau Street, Unit 385
Gatineau, Quebec
J8Y 2V5 Canada
Or (if you are situated in the U.S. you may prefer the following postal address)
Mama Mundo Inc.
3501 Jack Northrop Ave
Suite #A5694
Hawthorne, CA
90250 USA