Customers Shipping to the United States
If your order is to be shipped to the United States, you must pay your order in US dollars and the following shipping and handling charges will be applied to your order. If your order is processed and paid in Canadian dollars, we will have to cancel it, refund your money and ask that you re-submit it in US dollars. Thank you for your understanding. The following table indicates the shipping and handling rates applicable to orders to be shipped in the United States:
| Cost
of Order* |
Shipping
and Handling |
Up
to US $50.00 |
US $14.00 |
US $50.00
to US $100.00 |
US $15.50 |
US $100.01
to US $200.00 |
US $18.00 |
US $200.01
and up |
US $20.00 |
*
Cost of goods before any tax or shipping fees are applied.
If you require extra fast delivery or if you would like your shipment to be shipped with a particular shipping company, please contact us by e-mail (info@lifewithoutplastic.com) or by phone at 819.459.1459. We would then invoice you an additional amount for the extra shipping fees, as agreed with you.
International
Customers
We do not currently ship internationally (apart from the United States), but we are actively looking for distributing companies who could re-sell our products in their home countries. Please contact Sanctus Mundo at info@sanctusmundo.com to inquire.
Customs,
Duty and Import Tax
Life Without Plastic cannot be responsible for any customs or duty
charges on international shipments. Charges
(if any) are determined by customs officials once the shipment has
arrived in the country it is being shipped to. This process might
also add delay to your delivery. If you have questions or concerns
about customs, please contact the customs agency of your country
to inquire on regulations and costs.
Recycled
Packaging
In keeping with our mission to clean up the planet, we reuse boxes
and packing materials that come into our store and use new boxes
and mailing envelopes made of recycled material (no plastic if at
all possible). We also sometimes use cornstarch peanuts which are reusable and compostable but not recyclable. Although we strive to use material that is 100% recycled,
it is not always possible to obtain, in which case we use the highest
recycled content available at the time of shipment.
Orders Mailed to the Wrong Address
If your order is returned to us because the address you gave us through Paypal or otherwise is wrong, we will contact you in order to get your new address. We will then request that you pay the full cost of shipping the products back to you. Unfortunately, in trying to keep our prices low for your benefit, we cannot afford paying shipping fees twice. The prices you pay for shipping are often already lower than what it actually costs us. Please ensure that you keep Paypal updated at all times with your new address information. Thank you for understanding.
Returns
Because we want you to be happy with each and every purchase, you
may return any item you purchased from Life Without Plastic for
a full refund of applicable charges within 30 days of the date records indicate you succesfully received your purchase, provided the items are in original new condition with all
materials, paperwork, and accessories intact. Items that are used, washed or damaged may not be returned. Please note that gift
box charges and shipping charges are not refundable, unless we sent
you the wrong item.
Please inspect goods upon delivery. Any defective or missing items
should be reported to Life Without Plastic immediately. We always purchase shipping insurance so if you think your order was damaged during shipping, please let us know. All goods
held by the customer for more than 30 days cannot be returned. Defective Klean Kanteen products must be reported to Klean Kanteen directly by email: warranty@kleankanteen.com or by phone 530-345-3275. Klean Kanteen offers a one year warranty on all of its products.
How
to Return an Item
First notify us by e-mail at service@lifewithoutplastic.com
of your intention to return an item. Include name, order number,
order details and if you would prefer a refund or store credit.
Return shipping fees are the responsibility of the buyer unless we made
a mistake with your order. For your protection you might consider
purchasing insurance for the value of the item returned. Keep the
tracking number for your records and send it to us by e-mail at
service@lifewithoutplastic.com.
We cannot refund lost returns.
Please send
returns to:
Life Without Plastic
Return Department
30, chemin du Pont-Gendron
Wakefield, Quebec, CANADA
J0X 3G0
We will notify
you via email of your refund once we have received and processed
the returned item. We sincerely want you to be happy with the items
you purchase at Life Without Plastic each and every time. If you
have any problems with your order, please don't hesitate to contact
us.
Issuance
of Credit:
If you paid your order by Paypal, we will issue a Paypal refund to your account. If you purchased by credit card, your card will be credited for
the full applicable amount within 10 business days of receipt of
the returned merchandise. If you paid by cheque or money order,
you will receive a cheque from Life Without Plastic for the full
applicable amount (after currency conversion) of the return by mail
approximately 2-4 weeks after the returned product has been received.
If you prefer a store credit you will be informed and the store
credit will be issued within 10 business days of receipt of the
returned merchandise. |
