Sherri - Saddle Lake, Alberta, CanadaWow, wow, wow. Thank you for your response. (...) Your company is a model in customer service in a corporatized world. I appreciate your products and your philosophy. I often use company profiles in our Leadership & Management program to demonstrate examples of effective (and ineffective) customer relations – yours is definitely a leader! We are talking about mindfulness today and taking the time to consider how our actions as leaders affect others. After break I will share this experience. Ps, we love our water carafe and tumblers, leather fly swatters, stainless steel tumblers and other products we have purchased over the years. I also often recommend your products at the local water store where people admire the stainless steel containers. And we all have fun reminiscing about the days of milking cows and using cream cans.